Every week later, I get a letter from empire telling me that my carpet satisfies all field standards and it is freed from all manufacturing defects. It is clear to me that Whilst they understand that by their own individual admission that there's a thing Incorrect While using the carpet, They don't seem to be whiling to accomplish something over it. So now I'm inventory with an incredibly highly-priced carpet that appears like crap and it is finding worse via the moment and empire's response is actually: Too undesirable so unfortunate, we've got your cash, tricky luck you're yourself. And when you would like your carpet changed, hand more than An additional a few thousand and our salesman will offer you another faulty carpet which has a smile on his confront as he convinces you you are obtaining the very best quality carpet for the top cost on the planet.
-I needed to check with quite a few instances to receive the cost of the goods he was displaying me. -I was really distinct about seeking a product that would operate well to get a basement and delay to moisture and be quite strong.
I also appreciated that she was going to be my "venture supervisor" for the entire transaction so I had a "go-to" individual with any inquiries problems. The kicker nevertheless was that they had been in a position to agenda the carpet set up Substantially sooner than Home Depot could and I preferred The work done prior to afterwards. The installers arrived promptly and anything went efficiently.
Jeremy O. explained "It is fairly intriguing that after I left my Original opinions, the operator Flynn himself contacted me. He was quite apologetic and desired to make things correct. It's scarce to determine entrepreneurs this involved with the…" read extra Advertisement Abbey Carpet of Tacoma two reviews
I named 3 times, every time I was placed on maintain for at least five minutes and within the third connect with, the customer support rep stated they would need to terminate for today...Once again!!!!! We ended up hoping to obtain it performed ahead of the holidays and supplied we identified as over two weeks ago, that appeared doable. We such as the carpet though the customer care stinks
He immediately commenced trying to steer us in the direction of the most expensive carpet he experienced, and explained to us to not "make the error of shopping for carpet depending on rate." Um... yeah. Value is not really an item into a salesman, is it?
While the installers had been awesome, well mannered and very Skilled my sales particular person was the whole opposite. Here's the list good reasons that I would price my expertise with this product sales individual as weak.
We really wanted the carpet As well as in a hurry, so I signed on the dotted line. I questioned him for an itemized bill so I could see the way it all broke down, and he claimed, "We don't do things which way. We figure it by The task." Pink flags then went off...
They worked so tricky! They stayed till 7:30pm and finished almost everything. They cleaned up following themselves, vacuumed your complete household, and hauled all the outdated carpet away without cost! They did a tremendous career, we ended up incredibly delighted! This was the 2nd time we utilized Empire and We're going to utilize them for almost any Carpet desires we have in the future!
So then I termed to terminate the credit history line which was opened with GE and got a simply call center in India they usually refused to help me terminate the account.
We placed the buy and scheduled put in for next week! no looking forward to nearly anything! Install was reconfirmed and so they arrived ideal on schedule! There was a bit confusion as to your kitchen area staying within the order - spoke to 800 customer care who were super useful, and remaining message for Judy who called back and all was resolved very quickly! Judy even known as later on while in the day to check around the progress as did the customer support person.
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I submitted a complaint from them to the Better Small business Bureau, but even with that they did not have the decency to repair the issue. They are really just out to acquire your hard earned money and also have NO concern for customer support or good quality.
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